COB Playbook

Important

This playbook is designed to assist teammates with important information pertaining to Coordination of Benefits (COB). COB plays a huge part in ensuring that coverage is set appropriately for our patients. Most patients we encounter have more than one insurance plan, so being able to set coverage correctly is what makes us world class! This playbook can be used in a variety of ways due to the information that is available. For example, you may need a quick refresher on how patients can become entitled to Medicare. Or maybe you need more information on how to set coverage if a patient is incarcerated. Maybe you have a patient that has two commercial insurances and you are not sure which plan should be billed first. You will find this information and more in this playbook. DaVita lives the core values everyday and although all of the core values are important, Continuous Improvement is a core value we strive to excel in. Because of this, our processes may change over time. If you see information in this playbook that may be outdated or needs updating, please reach out to training or your leadership. The training team will work with leadership to make sure information is updated to align with our current policies and procedures.

You can email your leadership directly or to Team StarLink .